Last updated November 12, 2026
Terms of Service
1. Our service
We provide human translation of documents. Certified translations include a signed statement from the translator that the translation is complete and accurate and that the translator is competent in both languages. Printed copies delivered by mail are available as an optional add-on. We do not offer notarization.
We may use AI tools to prepare a first draft. Every translation is reviewed and certified by a human translator, who is responsible for its accuracy.
2. Orders and pricing
- Prices are shown in US dollars, per page of up to 250 words, and are charged when you place your order.
- The page count you select is an estimate. If the actual word count differs, we refund the difference or contact you before doing extra work (see the Refund Policy).
- We may decline an order we cannot complete accurately; in that case you receive a full refund.
3. Payment
Payments are processed securely by Stripe. We never see or store your full card number. You confirm that you are authorized to use the payment method you provide.
4. Turnaround
Turnaround times start once payment is received and legible documents are uploaded. They are targets based on typical documents; very long, handwritten or hard-to-read documents may take longer, and we will tell you if that happens. Shipping times depend on the carrier.
5. Your responsibilities
- Upload complete, legible copies and tell us how names should be spelled if the source is ambiguous.
- Only submit documents you have the right to share with us.
- Review the translation on delivery and report any issue within 30 days.
6. Acceptance by third parties
Our certified translations are prepared to meet the translation requirements of USCIS and similar authorities. Each agency makes its own decisions, so we cannot guarantee the outcome of any application. If a translation is rejected because of our error, our accuracy guarantee applies.
7. Confidentiality
We treat your documents as confidential and use them only to provide the service. See our Privacy Policy for details.
8. Limitation of liability
To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses (such as missed deadlines with third parties).
9. Changes and governing law
We may update these terms; the version shown when you place an order applies to that order. These terms are governed by the laws of the United States and the state in which translater is registered.